Privacy Policy

This privacy policy describes how Osteria Da Luca collects, uses, and protects your personal data when you use our online platform, including our site and services provided through it. We are committed to protecting your privacy and handling your data transparently, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

We collect information you provide directly to us when you interact with our online platform. This may include information you provide when you make a reservation, place a takeaway order, contact us through a form, sign up for a newsletter, or otherwise communicate with us. The types of personal data collected may include your name, contact details such as your address, telephone number, and email address, and any other information you choose to provide.

We also automatically collect certain information about your visit and how you use our site. This includes technical information like your IP address, browser type, operating system, referral URLs, and information about your usage patterns on our site, such as pages visited and time spent on pages. This information is collected using cookies and similar tracking technologies.

We use your personal data for several purposes: To provide and manage our services to you, such as processing reservations, managing takeaway orders, and responding to your inquiries. To improve our online platform and services, understanding how users interact with our site to enhance functionality and user experience. To communicate with you, sending service-related messages, updates about reservations or orders, or promotional communications if you have opted-in. To comply with legal obligations, such as maintaining records for tax or accounting purposes. For our legitimate business interests, provided these do not override your fundamental rights and freedoms. This includes protecting our business interests, preventing fraud, and ensuring the security of our online platform.

Our legal basis for processing your personal data depends on the context in which we collect it. We will process your personal data where processing is necessary for the performance of a contract with you (e.g., processing a reservation), where we have your explicit consent (e.g., for marketing communications), where processing is necessary for compliance with a legal obligation, or where processing is necessary for our legitimate interests, except where such interests are overridden by your fundamental rights and freedoms.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. We strive to use commercially acceptable means to protect your personal data, but no method of transmission over the internet or electronic storage is entirely secure.

We may share your personal data with third-party service providers who perform services on our behalf, such as processing online reservations or orders, hosting our site, or providing analytics services. These third parties are obligated to protect your data and use it only for the purposes for which we provide it to them. We may also disclose your information if required by law or in response to valid requests by public authorities.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period depends on the type of data and the purpose of processing.

Under data protection laws, you have certain rights regarding your personal data. These include the right to access your data, request rectification or erasure of your data, request restriction of processing, object to processing, and the right to data portability. You also have the right to withdraw consent at any time where processing is based on consent.

To exercise any of your rights, or if you have questions about this policy or our data practices, please contact us in writing at the following address:

Osteria Da Luca
31
Via della Scala
Rome, Lazio, 00153
Italy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page. We encourage you to review this policy periodically.